Frequently Asked Questions (FAQs)
Shopping & Product Information
Q: How do I know if an item is in stock?
A: You first need to create an account. You can do so here. Once you log in to your account, you can see standard product stock availability displayed on the product page. If an item is out of stock, it will be clearly marked. Your approved pricing will also be displayed.
Q: Can I view product reviews?
A: We are building more product reviews, but you can view our Google reviews here.
Ordering & Payment
Q: How do I place an order?
A: Add the desired products to your cart, checkout, fill in your details, and follow the on-screen instructions. If you require a bespoke tool, just complete the form on the product page, and we will get back to you within 24 hours with a quote.
Q: What payment methods do you accept?
A: We accept credit and debit cards, Google Pay and Apple Pay.
Q: Is my payment information secure?
A: Absolutely. We use specific security measures, e.g., SSL encryption to ensure the privacy and security of your data.
Shipping & Delivery
Q: How much is shipping?
A: Shipping costs are charged at a flat rate of £8.50, with orders over £250 eligible for free next-day delivery.
Q: How long does delivery take?
A: We ship all our products via DHL UK as standard, and delivery time is typically the next day when ordered before 3 p.m. Monday to Thursday and 2 p.m. Friday.
Q: How can I track my order?
A: we will notify you when we ship your order; if you need further information, please contact us at [email protected] or 01684294090.
Returns & Refunds
Q: What’s your return policy?
A: You can return any unused standard items in their original condition within 7 days of receipt for a full refund or exchange. You cannot return bespoke items.
Q: How do I return an item?
A: Please email us at [email protected]
Q: When will I receive my refund?
A: Once we’ve received and inspected your return, refunds are typically processed within 5 days, depending on your payment method.
Account & Support
Q: How do I create an account?
A: Click on the ‘Sign Up’ button at the top right of our homepage and follow the instructions. Or you can create an account at the checkout.
Q: I forgot my password. How can I reset it?
A: Click on the ‘Forgot Password’ link on the login page, and you’ll receive an email with instructions to reset your password.
Q: Who do I contact for more help?
A: For further assistance, please reach out to our customer service team at [email protected]
